1.About FESCO
- Establishment and Overview: Founded in 1998 under WAPDA privatization, FESCO is one of Pakistan’s eight regional electricity distribution companies (DISCOs). Headquartered in Faisalabad, it focuses on efficient power transmission and consumer services.
- Mission: “Reliable, affordable, and sustainable electricity for all” – serving as Punjab’s industrial lifeline.
- Workforce: Over 14,000 employees, including 4,000+ field engineers for 24/7 operations.
- Infrastructure: Manages 67,000+ km of transmission lines, 1.2 million transformers, and 5 million+ meters.
- Regulatory Oversight: Licensed by NEPRA; tariffs approved quarterly to reflect fuel costs and inflation.
- Achievements: Reduced power theft by 25% (2024 report); 98% digital billing adoption in urban areas.
- Customer Base: 4.96 million connections – 85% domestic, 12% industrial, 3% commercial/agricultural.
FESCO’s evolution from manual to digital billing has transformed utility management in central Punjab.
2. FESCO Coverage Area
FESCO’s jurisdiction spans 14,848 square kilometers across central Punjab, powering Pakistan’s textile heartland and agricultural belts.
- Geographical Scope: From Faisalabad’s urban core to Mianwali’s desert fringes – a mix of industrial zones, fertile plains, and rural villages.
- Population Served: 26+ million residents (2025 census estimate).
- Connection Types:
- Domestic: 85% – homes in gated communities to mud huts.
- Industrial: 12% – 5,000+ factories in Faisalabad’s SITI and Kotwali estates.
- Agricultural: 3% – tube wells in Jhang and Bhakkar.
- Voltage Levels: 11kV for urban feeders; 132kV/220kV grids for industries.
- Service Reliability: 99.2% uptime (2025); load-shedding reduced to <2 hours/month in peak summer.
This vast coverage ensures FESCO’s online tools are accessible statewide via mobile networks.
3. Districts and Their Cities
FESCO operates across 8 districts, divided into 3 circles for efficient management. Here’s the complete breakdown:
| District | Key Cities/Towns | Population (2025 Est.) | Notable Features |
|---|
| Faisalabad | Faisalabad, Jhang Bazaar, Samundri, Tandlianwala | 4.5M | Textile capital; 70% industrial load |
| Sargodha | Sargodha, Bhalwal, Shahpur, Sillanwali | 4.2M | Citrus farms; 40% agri-tube wells |
| Jhang | Jhang, Bhawana, Ahmedpur Sial | 2.8M | Cotton belt; irrigation-dependent |
| Bhakkar | Bhakkar, Kallur Kot, Darya Khan | 2.1M | Thal desert; solar projects rising |
| Khushab | Khushab, Noorpur Thal, Quaidabad | 1.5M | Salt mines; heavy industry |
| Mianwali | Mianwali, Piplan, Isa Khel | 2.0M | Oil/gas fields; border district |
| Chiniot | Chiniot, Lalian | 1.8M | Furniture hub; 90% urban |
| T.T. Singh | Toba Tek Singh, Gojra, Pir Mahal | 2.4M | Potato farms; dairy processing |
- Total Cities Served: 150+ towns; 500+ rural union councils.
- Digital Penetration: 95% in Faisalabad/Sargodha; 75% in remote Bhakkar.
Pro Tip: Use your district to locate nearest sub-division offices for offline support.
4. How to Find a 14-Digit Reference Number?
Lost your reference number? No panic—retrieve it in minutes! This 14-digit code (e.g., 01-123-4567890-12) is your bill’s unique ID.
- Method 1: Previous Bill:
- Check top-left corner of any old FESCO bill (paper/digital).
- Format: [Circle Code]-[Subdivision]-[Account]-[Suffix].
- Method 2: Meter Box:
- Look for white sticker on your electricity meter – printed boldly.
- Common in urban Faisalabad homes.
- Method 3: SMS Retrieval (Fastest):
- Text “REF [10-digit Customer ID]” to 8767.
- Reply: Full 14-digit number in 30 seconds (PKR 2 charge).
- For New Connections:
- Issued during installation – check approval letter.
- Commercial Users: On demand note or tax invoice.
Time Required: <5 minutes. Save it in your phone notes forever!
5. Key Features of FESCO Online Bill
FESCO’s digital platform isn’t basic—it’s packed with smart tools for 2025 users.
- Instant Duplicate Access: View/download last 24 months’ bills in PDF.
- Bill History Analytics: Graphs showing kWh trends, peak usage months.
- Payment Integration: One-click to Easypaisa, JazzCash, or bank apps.
- Consumption Tracker: Daily/weekly meter estimates via app.
- Due Date Alerts: SMS/Email notifications 7 days before deadline.
- QR Code Scanner: Auto-fetch bill by scanning physical copy.
- Multi-Account Management: Add family/factory connections.
- E-Receipts: Digital proof for audits/tax returns.
- Load Management: View scheduled load-shedding by feeder.
- Green Features: Paperless – saves 1 million trees annually (FESCO stat).
6. How to Check and Download FESCO Bill Online
Updated Step-by-Step for New Months – Works on all devices!
Step 1: Visit Official Portal
Step 2: Input Reference Number
- Enter 14-digit Reference in search bar.
- Or 10-digit Customer ID (below meter readings).
Step 3: Submit and View
- Click “Check Bill” – loads in 3 seconds.
- October 2025 Bill Details:
| Section | Example |
|---|
| Units Used | 245 kWh |
| Tariff Slab | PKR 22.65/unit |
| Total Due | PKR 7,850 |
| Due Date | Nov 5, 2025 |
Step 4: Download Duplicate
- Green “Download PDF” button.
- Auto-saves to Downloads folder.
- Print: Ctrl+P > Landscape > A4.
Step 5: Verify Accuracy
- Match previous reading with current.
- Dispute? Screenshot and email complaints@fesco.com.pk.
7. FESCO Peak Hours
Understanding peak hours saves 20-30% on bills via Time-of-Use (TOU) tariffs!
- Definition: High-demand periods when rates jump 50-100%.
- 2025 Schedule (NEPRA-approved):
| Category | Peak Hours | Off-Peak Hours | Rate Multiplier |
|---|
| Domestic TOU | 7-11 PM | 11 PM-7 AM, 7 AM-7 PM | 1.5x |
| Industrial | 6 PM-10 PM | All other | 2x |
| Commercial | 5-9 PM | Rest | 1.75x |
| Agri-Tube Wells | 8 PM-6 AM | Daytime | 1.2x |
- Why Peak?: ACs, factories, irrigation spike demand.
- Savings Tip: Run washing machines post-11 PM.
- TOU Meter Upgrade: Free application at fesco.com.pk – approval in 15 days.
- Faisalabad Special: Summer peaks extend to 12 AM (June-Aug).
- Monitor: App shows real-time pricing.
Switching to TOU cut average bills by PKR 1,200/month (2024 survey).
8. Understanding Your FESCO Bill: Key Components Explained
- Header Information: Reference, period (Sep 15-Oct 15, 2025), due date.
- Meter Readings: Previous: 12,345; Present: 12,590; Units: 245 kWh.
- Charges: Energy (PKR 5,549), FPA (PKR 980), GST (PKR 1,114).
- Total: PKR 7,850.
9. Common Issues and Troubleshooting Tips
- Invalid Number: SMS to 8767.
- Not Found: Wait 48 hrs or call helpline.
10. Tips to Save on Your FESCO Electricity Bill
- Shift loads to off-peak.
- Solar net-metering: Apply now!
11. How to Pay Your FESCO Bill Online
- Scan QR via JazzCash – instant confirmation.
12. Frequently Asked Questions (FAQs) About FESCO Online Duplicate Bill
1. Q: How do I find my 14-digit reference number if I’ve lost my bill?
A: Check your meter box sticker, text “REF [Customer ID]” to 8767, or call 111-000-118. Takes <2 minutes!
2. Q: Which districts are covered under FESCO’s online bill service?
A: All 8 districts: Faisalabad, Sargodha, Jhang, Bhakkar, Khushab, Mianwali, Chiniot, and T.T. Singh—100% coverage.
3. Q: Can I download bills for previous months using fescobills.pk?
A: Yes! Access up to 24 months’ history instantly. Select “Bill History” after entering your reference number.
4. Q: What are FESCO’s peak hours in October 2025, and how do they affect my bill?
A: Domestic: 7-11 PM (1.5x rate). Shift usage to off-peak and save 20-30% via TOU tariff.
5. Q: Is there any fee to download a duplicate FESCO bill online?
A: Completely free! No hidden charges—PDF downloads are unlimited on official portals.
6. Q: What should I do if my online bill shows zero units consumed?
A: Report immediately via helpline 111-000-118 or app. Likely meter fault—fixed within 24 hours.
7. Q: How can I pay my FESCO bill online after checking the duplicate?
A: Scan QR code with Easypaisa/JazzCash, or use bank apps (HBL/UBL). Get SMS confirmation instantly.
8. Q: Does FESCO send due date reminders for online bill users?
A: Yes! Register at fesco.com.pk for free SMS/Email alerts 7 days before due date.
9. Q: Can commercial users in Faisalabad’s factories check bills the same way?
A: Absolutely! Same process, but higher tariffs apply. Multi-account support for factory owners.
10. Q: What if the online portal is down during peak evening hours?
A: Use alternative sites like fscobill.pk or SMS to 8767. Helpline available 24/7 as backup.